Thanks for using Lattus. We have compiled the following list of Frequently Asked Questions (FAQs) to serve as a reference as you and your group get more acclimated with the platform and ramp up engagement and mentorship!
Feel free to reach out to Info@Lattus.com at any time with follow on questions or contact your group admin if you get stuck at any point.
Welcome to Lattus
Frequently Asked Questions (FAQs)
Get Started in Less Than 5 Minutes
Welcome, to Lattus! Thank you for joining the Lattus community…some call it the Lattusphere these days! this platform is all about mentorship and helping you achieve your dreams. The cool part about mentor relationships is that they can be for…
A one-time conversation (learn about a new topic)
Developing an ongoing relationship for professional guidance
Recurring discussions focused on accountability (we recommend weekly)
Networking and increased engagement inside groups
Let’s face it, sometimes it can be really tough finding the right person to talk with about career opportunities, learning about a new industry, getting some tips and best practices from somebody more experienced, or just an accountability partner! We felt this pain and created Lattus to solve this problem. People have been using Lattus since 2018 (it’s gotten much better thanks to all of your help and feedback) and we will continue getting better.
Some of the biggest successes have come from…
Young professionals finding their first mentor in the working world
College students exploring career opportunities and practicing for interviews with alumni and local professionals
High school students looking to learn about the college experience, what each degree entails, and what people have done with their degrees
Mid-career working folks that are trying to stay sharp in their industry and want to share lessons learned and best practices across the industry
Curious motivated minds (is that you?) that are looking to help others and pay it forward…did you know that you can be a mentor to another person even if you are younger than they are? With Lattus, we focus on the value that you provide to others. Let’s change the world!
Who is in this group and to whom do we have access?
Your group admin has vetted all users that are in your group. There are no members from the “public” in our group.
I joined the call but my video is not working for some reason
Ensure that you have enabled/allowed the camera and audio on your machine
Refresh the window and join the call again
Reminder to use the appropriate browsers by device
Windows computer – Chrome browser
iOS devices and MAC – Safari browser
I am having trouble logging in to Lattus
Make sure that you are using the email address that you shared with your group admin. Only the invited email address will have access to your Lattus group. This is for security purposes.
I joined the call but my audio is not working for some reason
If you have headphones connected and then disconnect after joining the call, you may lose connection of audio. We recommend that you refresh the page and join the call again to re-establish the audio connection.
What is Lattus?
Lattus is a one-stop-shop for engagement that provides a software platform which helps organizations attract, employ/enroll, engage, develop, retain, and transition talent. We provide a solution that creates community, inspires opportunity, and ignites the potential of groups through the power of people helping people. Users can…
create a profile and identify topics of interest (to learn about or teach on)
set their availability (mentorship office hours)
get matched and have the video conversation (on Lattus, no Zoom/Skype/Teams)
track notes and action items as well as feedback (all in one place)
Who can use Lattus?
Invite only. You will have access to Lattus by being part of the trusted, private, community. Right now Lattus is a business to business (B2B) service for organizations big and small.
You have already been invited and just need to create your password. Search your inbox for “Lattus” and check spam. If you do not see an invitation email or the link has expired, please contact firstname.lastname@example.org to ask for a reset password.
Lattus is a universal web application. It will work on Computers/laptops (Windows and Mac), Tablets, and Phones – as long as you have a stable internet connection. Simply enter app.lattus.com into your browser and sign in.
RECOMMEND – Computers – access Lattus from iOS/Apple (Safari) or Windows (Chrome)
RECOMMEND – Mobile devices – iPhone (Safari) Android (chrome)
Which app should I download
There is no mobile app. Access Lattus from your web browser www.Lattus.com
How do I set up my profile and edit my bio?
Log in – Top right corner (menu/3 bars) – Profile (edit your bio, add work experience, and education). If you want our assistance to help populate your info including LinkedIn profile URL, just let us know.
Topics of Interest are simply “what you want to talk about” and fields used to narrow down the items that someone would wish to discuss on Lattus.
Add topics in which you have expertise
Add topics that you want to learn about
What are Sub Topics?
Sub topics sit within specific Topics of Interest. They are a way to further narrow down the broad industry fields into more specialized areas for conversation.
Each Sub Topic has a field for WHY a topic of interest and a self rating that will feed into our matching algorithm and help give the person on the other end of the conversation an idea of your knowledge on the subject matter at hand.
Where can I see the entire list of topics/subtopics inside of Lattus?
At this time you can type in any letter to the “topics” section of Lattus to see the existing list of topics/subtopics. If you would like to see a larger list, your group admin(s) have a full excel file that they can share with you.
Notify your group admin(s) and ask them to request the additional topics/subtopics
What’s with the leaves and trees?
Growth mindset! These icons signify a user’s Sub Topic self rating. As your knowledge grows on a particular sub-topic so does your experience level. We use a growing tree to symbolize this development.
Time is one of our most valuable resources, which is why we built our platform around the idea of providing conversations around predetermined mutual availability.
To update your availability click the availability tab. Add times that you are able to have a 30 minutes conversation. When you add availability, other users will be able to schedule calls with you. There is no accept option.
We recommend that users add a recurring availability for at least 60 mins each week for the next 6 weeks.
Recurring availability makes things easier. If you have already integrated your calendar and a meeting is scheduled on your personal calendar at a time that you
I am having difficulty integrating my calendar. It might be due to the security systems in place at my company/organization.
Cybersecurity is a high priority for all of us and as a result, Lattus may be blocked (initially) by some of your organizations. We work with your group admin(s) and collaborate with IT/security when implementing Lattus to avoid these kinds of issues.
If I requested availability from another user, can I cancel the request or delete it?
No. At this time, you cannot cancel a request for additional availability.
How do I schedule a call?
Lattus suggests matches to you on the home page – as soon as you login. These users will only be displayed if you share a similar topic of interest. Click SCHEDULE NOW to lock it in!
My Network is the second option. Navigate to this tab on Lattus to see all of the members in your group. Expand to see their availability. Choose the 30 min time slot – conversation scheduled and the other user notified
Where does the call actually take place – do I need a Zoom link?
It is all on Lattus! The beauty of this tool is that Lattus includes the video call. When it is time to join the call (up to 5 mins early) you can join the call after signing in to www.Lattus.com
How do I join a call?
You will receive an email reminder letting you know a call is coming up on Lattus. Click the conversations link to view all your scheduled and completed calls. The calls are listed in the order in which they are set to occur so your upcoming call will be at the top of the list. On the call card you will see a big green button that says “join call” – you are able to join the call up to 5 minutes prior to its scheduled start time.
I declined the calendar invitation for my Lattus call, but I am still getting reminders and notifications about the Lattus conversation.
Reminder that you have to cancel the conversation IN LATTUS in order for the conversation to be deleted. This will stop all notifications for this conversation as well.
After a call we ask both participants to rate their experience by navigating back to the Conversations screen and clicking the “Feedback” link on the respective call card.
Your feedback is used to improve our matching algorithm and provide better matches by verifying user’s willingness to learn, grow and/or teach. Lattus does not share the feedback with the other user.
Prior to, during, and after a conversation a user is able to log and track notes on their conversation for quick reference and follow up activities. Your notes are stored by Lattus. And located by navigating to the Conversations screen and clicking the “Log Notes” link on the respective call card.
Does Lattus offer a virtual background (blur, beach, custom image, etc)?
No. At this time, Lattus does not offer any virtual background option.
If you encounter a problem while using the platform or you just have a suggestion for the team please submit an issue directly on the platform by navigating to the footer (bottom of the page):
Report an Issue
It will ask for a screenshot of the problem if applicable that can be uploaded directly from your phone’s camera roll or desktop.
Can the initial onboarding group/members be notified when more people join?
Yes! Your group admin can send an email to ALL active users on the platform with a directory including names of current participants and new participants. We will also share some of the engagement metrics and popular topics of conversation along the way.
Are meeting invites integrated with outlook or other calendars?
Yes. When events are scheduled on Lattus, both users will receive a calendar invitation to the email/calendar that they logged in with. We also recommend that users integrate their Google and/or Outlook calendars to Lattus to make scheduling availability easier.
After my conversation I noticed that the “live camera” icon is still showing on my phone/computer – why is this?
We have noticed that some devices notify the user that the camera is still active/on upon completion of the call. Lattus is no longer using your camera. Upon completion of the call (time expired) or ending the call (red “hang up” button) – the call is over.
Users have successfully resolved this issue by closing the internet tab(s) running Lattus.
Is this solution to provide or receive guidance/mentorship?
Lattus is the #1 platform for cultivating retention and high performance. This provides a place where all members can help each other. The Lattus partnership helps to increase engagement (and streamlined mentorship) and make it easier for all of you to connect with each other. Mentorship and networking are common outputs and use cases for Lattus. We welcome you to learn from one another and let us know if you are looking for specific guidance and are not able to find it in the next few weeks.
What if I missed the onboarding call for my group? Regarding those invitees who have declined the invitation, perhaps we can include them in the next session?
Yes! The group will continue growing as more people join. The admins of the group will add new users to your Lattus community along the way.
Welcome to Lattus and thanks for joining us! Don’t worry – this will not take a long time to get up and running. This video will walk you through the first steps of getting up and running on Lattus in LESS THAN 5 MINUTES!
Step 1 (Intro Email)
You received an email from your admin letting you know that a Lattus invitation will be coming your way soon (check your inbox and spam folder too)
Step 2 (Create Password)
Click on the “password setup/reset” link in that invitation email and set your password.
Step 3 (Add Topics)
Now you are in! Add a few topics of interest. Tell your private community what you want to Lattus about (to learn from others and also to teach).
Step 4 (Calendar and Availability)
Integrate your calendar. Lattus works with Google and Outlook calendars today – don’t worry…nobody else will see your calendar events. Add some recurring availability – this is your office hours so others in your group can connect with you.
Step 5 (Profile Details)
Update your profile (top right corner). Add your bio, profile pic, tell us where you work/worked, and add your educational background too.
Navigate back to the HOME screen and schedule your first convo!
Now that you scheduled a conversation on Lattus please add an agenda and a few notes – enjoy!
You can always check out the HELP section to learn more about features we recently released and to brush up on some other steps of the Lattus process – https://lattus.com/help-topics/
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